All prices on the website exclude shipping fees. Your FLW HAIR Clip-in Hair Extensions, Lace Wigs, and hair pieces are shipped from our facility.
We ship Monday through Friday, excluding weekends and holidays.
Orders placed before 1:00 PM (PST) will be shipped out that day! (MON-FRI)
1-3 day express shipping orders must be available.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days. *(Note: All Shipping addresses are verified through Postal service, If you are unsure of your shipping address,
|US Orders||$10 per-item|
|International Orders||$20 per-item|
|US Orders||$5 per-item||Delivery Confirmation|
|US Orders||$7 per-item||Signature Confirmation|
|International Orders||6 per-item|
|Hair Styling Products|
|RUNWAY FLAT IRON – US Orders||$10 per-item||Delivery Confirmation|
|US Orders||$20 per-item||Delivery Confirmation|
|US Orders||$25 per-item||Signature Confirmation|
|Canadian Orders||$35 per-item|
USA, CANADA DELIVERY:
(PLEASE ALLOW 24-48 HOURS FOR UPDATES)
2-3 business days *(Excludes 1-2 Business days for processing)
6 – 10 Business Days Once Shipped (Excludes 1-2 Business days for processing)
(We are not responsible for any delays caused by destination country’s customs clearance processes.)
EXPRESS Shipping – (1 day)
Express shipping is only applicable Monday – Thursday and orders placed BEFORE 9am PST. Any orders placed on Fridays, Weekends, Postal & Public Holidays will be shipped on the next available shipping day. Express shipping time is not guaranteed. Overnight shipping time not guaranteed. Remote or rural areas can take 2-3 business days for delivery. This option may not be available for some locations, next fastest shipping option will be selected.
(WE DO NOT SHIP TO PO BOXES)
International customers (outside of USA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries see below. We are not responsible for any delays caused by destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fee’s due to the geographical location.
(We are not held responsible for any delays caused by destination country’s customs clearance processes.)
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on package coming outside of your country.
Tracking Your Order:
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which may include your tracking number and a link to follow the journey of your package.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In this matter, we will be able to provide you with an exchange or refund.
STYLING TOOLS & PRODUCTS
***All STYLING TOOLS purchased with a discount code are considered FINAL SALE items and are not eligible for returns, exchange or warranty replacement. You may only return or exchange any FASHION Professional Styling Tools if the item was purchased at full price and a restocking fee will be deducted for the amount of $24.99 once returned***
FASHION CLIP-IN PIECES
***All FASHION CLIP IN HAIR PIECES are considered FINAL SALE items and are not eligible for returns or exchanges.***
DELIVERY OF ITEMS:
In the event a customer’s tracking number states delivery was made to the customers address, FASHION Hair does not offer refunds if the item is claimed to not have been delivered. FASHION hair offers priority service with signature confirmation for an additional $2 which can be purchased at checkout. If an item is not received when tracking information confirms delivery, please contact the designated shipping company for assistance.
Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers.
Security confirmation may be required if any of the below criteria are applicable:
- Billing address does not match the address on file with the credit card provider
- Shipping address is different from billing address
- Order total is greater than a designated value.
WE SHIP TO MOST COUNTRIES
FASHION LACE WIGS POLICIES
Fashion Lace Wigs Online Service values our customers and your privacy is our utmost concern. We collect customer contact information in an effort to customize and improve your shopping experience and to communicate with you about our products and promotions.
We use advanced technology to eliminate credit fraud. We use Pay Pal Checkout technology to protect the security of your credit card information as it is transmitted to us.
We do not share your personal information. Nor do we sale any of our clients personal information.
Please contact our customer care support Service if you feel that you personal information has been compromised in any way on this website. We will collect data volunteered by our visitors and customers, such as survey, demographic or product preference information. This information is used to improve our web site and the overall experience we provide to our customers, and is treated as confidential unless otherwise clearly indicated.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
If you choose to give us personal information via the Internet that we may need — to correspond with you, process an order or provide you with a subscription. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. You can always send your information Via email upon your request.
CREDIT CARD SECURITY
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a professional sophisticated method of scrambling data as it runs from your computer to our website’s to other servers.
YOUR CREDIT CARD INFORMATION IS SECURE
You are always protected against unauthorized use of your card when shopping online at participating online retailers. The best way to pay on the internet.
To protect our customers, credit card billing name and address MUST match exactly as the shipping name and address. If you need to ship to an alternate address, i.e. work, school etc, please contact your credit card company to have the information added to your account OR complete the credit card authorization form. All Air orders are subject to verification before the packages are shipped out. All Day Air orders are only shipped to the billing address unless approved by our billing department.
All product(s) are shipped out within 24-48 hours of order placement, if product(s) are not available due to back order or custom ordering usually approx 5-10 business days for process. For immediate shipment you will receive an email in regards to the expectancy due date of item availability.
International orders are shipped UPS Worldwide Express and are usually approx 5-10 business days for process from the order’s ship date. please note that sometimes Regular and international shipments may be delayed due to customs inspection, holidays, natural disasters, or carrier delays.
Keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We will not accept no liability for item delay, damage or lost unless you paid insurance. Please be aware we’re not responsible for item missing to PO box address and APO address.
CUSTOM DESIGN ORDER
Usually approx 17-22 business days for process from the order’s ship date.
CUSTOM SILK TOP DESIGN
Usually approx 30-45 business days for process from the order’s ship date.
IN STOCK – The product is currently available, and normally ships within 2-3 business days. Due to high order volume in November and December, in-stock items normally ship within 7 business days. Please note, however, that we do ship products on Saturday, Sunday. No shipping on major US holidays.
OUT OF STOCK– The product is not immediately available, but is on order and will be shipped to you as soon as possible (which, in most cases should only be a few days, but in some cases, could be 5-10 business days after you place your order.) For out of stock items, you can request an e-mail when the item is back in stock.
There are no returns and refunds accepted.
NOTE: Unauthorized returns will be refused and shipped back to sender.
Exchanges which follow our policy are allowed. If you are unhappy with the color of your wig, do not take it out of the hair net. By State California Law, we are not allowed to resell hairpieces which have been worn or handled.
At The Fashion Lace Wigs Hair excellent customer service is our highest priority. We believe it is critical that we exemplify this statement with each customer.
Unauthorized and ineligible exchanges will incur a 50% unauthorized product return fee. Please read the policy below in its entirety before sending any hair pieces back to us. Exchanges are not allowed on all items, units, hair sytem, accessories, clearance items, or items that have been price matched. Coupon codes and promotions do not apply to exchanged items.
Re-stocking fee of 20% of purchase amount (discount coupon codes excluded) will be charged. In addition, standard shipping charges for the exchanged piece to be mailed out to the customer will be charged.
As soon as your order ships, you will receive a shipment confirmation via email with tracking information. The tracking number will also show on the online order detail.
Your personally identifiable and financial information are encrypted using SSL (Secure Socket Layer) encryption technology before being sent over the Internet. This is industry standard technology designed to protect the security of your information. To help prevent unauthorized access to your data, maintain data accuracy, and ensure the correct use of information, we have also established physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online.
You may request a change to your order if the request is made same day by email or by the next day at 10:00am PST. If the request is made after this time frame, there will be a 20% restocking fee of the original ordered item. Promptly email us with the exact changes to your order with included order number to firstname.lastname@example.org. We will do our very best to accommodate your request.
Change / Modify An Order
Damaged / Missing Items
Claims for damaged items or discrepancies must be submitted within 24 hours of order receipt. Please retain all packaging material in case an inspection is necessary.
Accessories, Adhesives, Removers, & Hair Care Products
These items are final sale and cannot be exchanged.
Although we stock different items, some items may need to be special ordered from the manufacturer to fulfill your order. We do not allow return, Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 15% cancellation fee along with processing fee of $25.00.
If you decide to cancel an in stock order or Custom Order, can only be canceled within 5 hours after order has been submitted.
time it was placed, you will be charged a minimum 50% cancellation fee, plus any additional costs.
You Cannot Cancel Custom Order After It has been Shipped.
Customers who cancel their order because of the unavailability of backordered item(s), or
discontinuance of item(s) are exempt from the cancellation fee.
THE AMOUNT OF THE CANCELLATION FEE MAY BE APPLIED TO A FUTURE PURCHASE
Items returned within 10-21 days: greater value or store credit; may NOT be returned for Cash; and will be subject. Restocking Fee up to $65 or 15% of the purchase price. May be exchanged for merchandise of equal or.
How to Contact Us